Effective Date: July 9, 2026

Welcome to Phenom ("Phenom," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, www.phenomglobal.com, and the purchase of products and services offered through our website.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

You must be at least the age of majority in your state or country of residence to use this website or make purchases.

By placing an order, you represent that all information you provide is accurate, complete, and current.

2. Orders and Acceptance

Submitting an order does not guarantee acceptance.

All orders are subject to review and acceptance by Phenom Global. We reserve the right to refuse, limit, or cancel any order for any reason, including but not limited to:

• Product availability
• Pricing or listing errors
• Suspected fraud
• Unauthorized resale
• Violation of these Terms
• Payment authorization issues

If your order is canceled after payment has been received, you will receive a refund to your original payment method.

3. Pricing and Product Information

We make every effort to ensure pricing, descriptions, images, and product information are accurate.

However, errors may occur.

We reserve the right to:

• Correct pricing errors
• Correct product descriptions
• Update specifications
• Modify product availability
• Cancel orders placed using incorrect information

Actual product colors may vary depending on monitor and device settings.

Prices are subject to change without notice.

4. Product Availability

Many of our products are produced in limited quantities.

Items are not guaranteed until your order has been accepted and shipped.

Products may become unavailable without notice.

5. Payment

We accept payment methods displayed during checkout.

By placing an order, you authorize us to charge your selected payment method for the full purchase amount, including applicable taxes and shipping charges.

Orders may be delayed or canceled if payment authorization cannot be obtained.

6. Order Cancellations

Orders begin processing quickly.

Once an order has been submitted, it generally cannot be canceled or modified.

Please review your order carefully before completing your purchase.

7. Returns, Refunds, and Exchanges

Unless otherwise required by applicable law, all sales are final.

We do not accept returns, refunds, or exchanges for:

• Incorrect sizing
• Buyer’s remorse
• Change of mind
• Limited-release products
• Sale or clearance merchandise

If you receive:

• the wrong item,
• a defective product, or
• an item damaged before delivery,

please contact us within 7 days of receiving your order.

Claims submitted after this period may not be eligible for review.

Approved claims may result in a replacement, store credit, or refund at our discretion.

8. Shipping

We strive to process orders promptly.

Processing times may vary depending on demand, inventory, and product availability.

Estimated delivery dates are estimates only and are not guaranteed.

Once an order has been transferred to the shipping carrier, shipping delays are outside of our control.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by:

• shipping carriers
• weather
• customs inspections
• incorrect addresses
• failed delivery attempts
• events beyond our reasonable control

Customers are responsible for any customs duties, taxes, or import fees for international orders.

9. Lost or Stolen Packages

Once a shipment is marked as delivered by the carrier, responsibility transfers to the customer.

If a package is lost or stolen, we will reasonably assist customers in filing claims with the carrier; however, replacement or refund is not guaranteed.

10. Fraud Prevention

To protect our customers, we reserve the right to:

• verify payment information
• request additional identification
• cancel suspicious orders
• limit purchase quantities
• refuse orders believed to involve fraudulent activity

Orders suspected of using bots or automated purchasing methods may be canceled.

11. Promotional Codes

Promotional codes:

• have no cash value
• may expire without notice
• may not be combined unless specifically stated
• may not apply to limited-release merchandise

We reserve the right to modify or cancel promotions at any time.

12. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity occurring under your account.

Notify us immediately of any unauthorized use.

13. Intellectual Property

All content on this website—including logos, graphics, photographs, product images, videos, designs, artwork, text, trademarks, and software—is the exclusive property of Phenom Global or its licensors.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

14. Acceptable Use

You agree not to:

• violate any laws
• interfere with website security
• attempt unauthorized access
• upload malicious software
• scrape or harvest website data
• use automated purchasing software or bots
• infringe on intellectual property rights

Violation of these Terms may result in termination of access.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for their content, products, privacy practices, or policies.

Use of third-party services is at your own risk.

16. Disclaimer of Warranties

Our website and products are provided "AS IS" and "AS AVAILABLE."

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• merchantability
• fitness for a particular purpose
• non-infringement

We do not guarantee uninterrupted or error-free operation of the website.

17. Limitation of Liability

To the fullest extent permitted by law, Phenom Global shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of our website or products.

Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless Phenom Global, its owners, employees, affiliates, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from:

• your use of the website,
• violation of these Terms,
• violation of any law, or
• infringement of any third-party rights.

19. Force Majeure

Phenom Global shall not be liable for delays or failure to perform resulting from circumstances beyond our reasonable control, including:

• natural disasters
• severe weather
• labor disputes
• pandemics
• government actions
• supplier shortages
• transportation interruptions
• internet outages
• carrier delays

20. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Minnesota, without regard to conflict-of-law principles.

21. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, and any other policies posted on our website, constitute the entire agreement between you and Phenom Global regarding your use of the website and purchases made through it.

23. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon posting to our website.

Your continued use of the website constitutes acceptance of any updated Terms.

24. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Phenom Global

Website: www.phenomglobal.com

Email: info@phenomglobal.com